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DTSTART:20140820T144500Z
DTEND:20140820T170000Z
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SUMMARY:August 20\, 2014 Customer Service Training Workshop
DESCRIPTION:Customer Service Training\n\n\n\nWhether you are a new or experienced professional\, this workshop will help you understand how to deliver outstanding customer service\, while still meeting the demands of your profession. Delegates who attend this dynamic\, fun and experiential workshop will leave with the following take aways:\n\n\n\nThe Basics\n\nIt's important to build a relationship with customers. When customers feel valued and important\, they want to return to your business. Learn how communication and active listening skills can help build and strengthen the relationship between you and a customer.\n\n\n\nKeys to Customer Service\n\nThis workshop will introduce you to the five key elements of customer service:\n\nReliability\, Assurance\, Tangibles\, Empathy and Responsiveness. Learn these elements and the attitudes necessary for the delivery of outstanding customer service.\n\n\n\nManaging Difficult Conversations\n\nDifficult conversations can be fuelled with emotion and often made worse\, not by the customer\, but by our own response to the situation. Learn ways to turn the conversation toward a positive outcome.\n\n\n\nProactive Solutions\n\nThis workshop will give you tools to become better prepared for your customers and their needs. Further your learning through video case studies and discussions.
X-ALT-DESC;FMTTYPE=text/html:<strong>Customer Service Training</strong><br />\n<br />\nWhether you are a new or experienced professional\, this workshop will help you understand how to deliver outstanding customer service\, while still meeting the demands of your profession. Delegates who attend this dynamic\, fun and experiential workshop will leave with the following take aways:<br />\n<br />\n<strong>The Basics</strong><br />\nIt&rsquo\;s important to build a relationship with customers. When customers feel valued and important\, they want to return to your business. Learn how communication and active listening skills can help build and strengthen the relationship between you and a customer.<br />\n<br />\n<strong>Keys to Customer Service</strong><br />\nThis workshop will introduce you to the five key elements of customer service:<br />\nReliability\, Assurance\, Tangibles\, Empathy and Responsiveness. Learn these elements and the attitudes necessary for the delivery of outstanding customer service.<br />\n<br />\n<strong>Managing Difficult Conversations</strong><br />\nDifficult conversations can be fuelled with emotion and often made worse\, not by the customer\, but by our own response to the situation. Learn ways to turn the conversation toward a positive outcome.<br />\n<br />\n<strong>Proactive Solutions</strong><br />\nThis workshop will give you tools to become better prepared for your customers and their needs. Further your learning through video case studies and discussions.
LOCATION:Surrey Board of Trade Conference Room 101 - 14439 104th Ave Surrey\, BC
UID:e.749.2655
SEQUENCE:3
DTSTAMP:20260425T175316Z
URL:https://business.swrbot.com/events/details/august-20-2014-customer-service-training-workshop-08-20-2014-2655
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