BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130913
DTEND;VALUE=DATE:20130914
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:SERVICE ADVANTAGE for Customer Service Excellence
DESCRIPTION:Customer service is the lifeblood of virtually every organization. The expression\, tone of voice\, and actions of each and every employee has the potential to build or destroy valuable client relationships.  \n\n	When competition is tough\, customer service can be your trump card.  Friendly service is a given. But what else lies at the heart of exceptional customer service? Excellent customer service means positive customer experiences\, increased customer loyalty and ultimately\, business growth. It also leads to higher levels of employee work satisfaction\, improved internal dynamics and an overall healthier work environment.\n\n	 \n\n	Our transformative one-day workshop on service excellence will show participants how to move beyond smiling and nodding. It goes deeper and delivers more effective results than other customer service courses. Lexxon workshop participants will learn valuable human relations skills. Attitude is a game-changer. So too is effective listening. Taking control. Going the extra mile. Simple kindnesses. All designed to elevate your customer services to client relationships.
X-ALT-DESC;FMTTYPE=text/html:<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	&nbsp\;</p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;">&nbsp\;</span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;"><font color="#000000"><strong>Customer service is the lifeblood of virtually every organization. The expression\, tone of voice\, and actions of each and every employee has the potential to build or destroy valuable client relationships. </strong><font face="Times New Roman" size="3"> </font></font></span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;"><font color="#000000"><span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;">When competition is tough\, customer service can be your trump card.<span style="mso-spacerun: yes\;">&nbsp\; </span>Friendly service is a given. But what else lies at the heart of exceptional customer service? Excellent customer service means positive customer experiences\, increased customer loyalty and ultimately\, business growth. It also leads to higher levels of employee work satisfaction\, improved internal dynamics and an overall healthier work environment.</span></font></span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;"><font color="#000000"><font face="Times New Roman" size="3">&nbsp\;</font></font></span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;"><font color="#000000"><font face="Times New Roman" size="3"><span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;">Our transformative one-day workshop on service excellence will show participants how to move beyond smiling and nodding. It goes deeper and delivers more effective results than other customer service courses. Lexxon workshop participants will learn valuable human relations skills. Attitude is a game-changer. So too is effective listening. Taking control. Going the extra mile. Simple kindnesses. All designed to elevate your customer services to client relationships.</span></font></font></span><br />\n	&nbsp\;</p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	&nbsp\;</p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<br />\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;"><font color="#000000">&nbsp\;</font></span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	<span style="font-family: &quot\;Arial&quot\;\,&quot\;sans-serif&quot\;\; font-size: 10pt\; mso-fareast-font-family: &quot\;Times New Roman&quot\;\; mso-ansi-language: EN-CA\; mso-fareast-language: EN-CA\;">&nbsp\;</span></p>\n<p class="MsoNormal" style="margin: 0in 0in 0pt\;">\n	&nbsp\;</p>\n
LOCATION:GateWay Statin Tower 1650 - 13401 - 108th Ave Surrey\, BC
UID:e.749.2417
SEQUENCE:3
DTSTAMP:20260426T073851Z
URL:https://business.swrbot.com/events/details/service-advantage-for-customer-service-excellence-09-13-2013-2417
END:VEVENT

END:VCALENDAR